Ordering & Delivery:

    • Do you offer cash on delivery (COD)? Yes, we offer cash on delivery for your convenience.

    • Which areas in Pakistan do you deliver to? We deliver to all major cities and most towns across Pakistan. If you have a question about a specific area, please contact our customer service.

    • How long does it typically take for an order to arrive? Delivery time usually takes 3-5 business days, depending on your location.

    • Can I track my order? Yes, once your order is shipped, you'll receive a tracking number via email or SMS to track its progress.

    • What if I'm not home when my order is delivered? Our courier will attempt delivery twice. If unsuccessful, they will contact you to arrange a suitable delivery time.

Payments & Returns:

    • What payment methods do you accept? We accept cash on delivery, credit/debit cards, and bank transfers.

    • What is your return policy? If you're not satisfied with your purchase, you can return unopened and unused products within 14 days of receipt for a full refund or exchange.

    • How do I initiate a return? Please contact our customer service team with your order details, and they will guide you through the return process.

Glow Stash Products & Services:

    • Are your products authentic? Yes, we guarantee the authenticity of all products sold on Glow Stash. All products are made in Pakistan from ethically sourced imported ingredients.

    • How do I choose the right skincare products for my skin type? We offer a personalized skin consultation service. Contact our experts, and they will help you find the perfect products for your needs.

    • Do you offer discounts or promotions? Yes, we regularly offer discounts and promotions. Sign up for our newsletter and follow us on social media to stay updated.

Customer Support:

    • How can I contact customer support? You can reach our customer support team via email at glowstashpk@gmail.com or by calling us at +92 335 7777106.  We are available from 10 am to 6 pm from Monday to Saturday.

  • Do you have a physical store? Currently, Glow Stash is an online-only store. However, we are always exploring opportunities to expand our reach.